Terms & Conditions
Membership Terms & Conditions
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SOHAM FITNESS & BUSINESS CENTRE LTD (known as SOHAM FITNESS CENTRE) maintains and enforces membership rules to ensure that you have a safe and enjoyable atmosphere in which to work out.
SOHAM FITNESS CENTRE may amend these rules from time to time and will publicise any changes by way of an email to our members.
You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities, you should get advice from a relevant medical professional and follow that advice.
You should ask a Colleague if there is any equipment which you are unsure how to use.
You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.”
You agree you will take time to familiarise yourself with the instructions displayed in SOHAM FITNESS CENTRE and on the equipment regarding the safe use of SOHAM FITNESS CENTRE equipment. If you decide that you require any assistance in the use of the equipment you will ensure that you make an appointment with a qualified member of our team who will assist you to use SOHAM FITNESS CENTRE equipment safely and effectively.
You have considered your own personal fitness requirements and will exercise within your own abilities, taking into consideration any disabilities which you may have.
You accept that SOHAM FITNESS CENTRE is not staffed during all SOHAM FITNESS CENTRE opening hours and that it is your personal responsibility to stop exercising if you feel ill or require assistance.
You will decide if you have a medical condition that requires advice from your own medical advisor before embarking on an exercise programme at SOHAM FITNESS CENTRE.
We operate a ZERO TOLERENCE Policy. We welcome members who respect SOHAM FITNESS CENTRE, respect fellow members, and respect our staff. If there is any aggression, harassment, intimidation, or verbal abuse towards staff or members, then we reserve the right to terminate your Membership immediately. We hope that you understand.
You must be 16 years or older to join or visit SOHAM FITNESS CENTRE. All members under 18 must complete an induction, which can be delivered either face-to-face or online.
Members under 18 must provide a parental guardian as their emergency contact.
For private classes that include participants under 18, SOHAM FITNESS CENTRE does not assume any responsibility for these participants. It is the sole responsibility of the class organiser or instructor to obtain parental permission.
Discounted Member Policies:
- Armed Forces, Emergency Services, and Over 65s are required to provide valid proof of eligibility. For Armed Forces only, the discount also applies to veterans.
- Under 21 Student memberships require a valid ID to confirm both age and current education status.
- Over 65 memberships require proof of age.
- Household memberships require proof that all members share the same household.
-All required ID or proof must be submitted within 14 days of membership registration, or the membership will automatically revert to a standard membership.
You will be issued with your free access (Fob, QR Code or another) pass, which our staff will check you have set up correctly.
We have a flexible membership policy, and we have NO membership contracts. However, we do require a strict 30 days' notice to cancel any memberships. If you request a cancellation after the 10th of the month, your last payment will be for the following month and you can use SOHAM FITNESS CENTRE up until the end of this month. We do not accept any cancellation requests verbally or via email. All cancellation requests are to be submitted via our cancellation form on our website https://soham.fitness. The cancellation of your direct debit or bank card will not cancel your membership and your payments will continue until you have followed the correct cancellation procedure as stated above. All cancellation requests will receive an email confirmation within 7 days. It is your responsibility to check you have received the confirmation and to check your bank for any future payments.
We allow you to pause your membership but require at least 14 days' notice. You can pause your membership for up to 3 months at any one time. Your membership will unpause and will restart automatically at the end of the requested period. You will be charged a £5 fee each month that your account is on pause to account for the admin work and to maintain your membership at the current membership rate. If you request your pause within 5 days of your next payment, it will not be possible for us to stop your direct debit and the pause of your membership will commence on the next payment month. We do not accept any pause requests verbally or via email. All pause requests are to be submitted via the pause form on our website https://soham.fitness. The cancellation of your direct debit or bank card will not pause your membership and your payments will continue until you have followed the correct pause procedure as stated above. All pause requests will receive an email confirmation within 7 days. It is your responsibility to check you have received the confirmation and to check your bank for any future payments.
You will not be permitted to use SOHAM FITNESS CENTRE whilst under the influence of alcohol, narcotics, tranquillisers, or make use of any other medical substance which may affect your ability to exercise safely at SOHAM FITNESS CENTRE.
You agree to clean and sanitise all equipment immediately after use with the cleaning products provided.
You agree not to conduct any Personal Training business with other Members or Guests unless permitted by SOHAM FITNESS CENTRE.
You agree you are using the changing rooms at your own risk during the unmanned hours.
You agree not to use, block, or interfere with fire, emergency or disabled access doors or alarms (except in a genuine emergency).
You will not drop or throw weights on the SOHAM FITNESS CENTRE floor. You will replace all equipment where it should be stored, regardless of whether it was in the correct location when you used it. We have the right to terminate your membership if you are not abiding by these rules.
You agree to only use SOHAM FITNESS CENTRE equipment in the manner in which the manufacturer intended. If you are unsure of the correct use, you will ask a member of the SOHAM FITNESS CENTRE Team.
You agree not to take photographs or videos at SOHAM FITNESS CENTRE or post remarks on any social media or other internet sites without the express permission of any staff or members who appear in the video or photo.
You agree not to take bags onto the gym floor and to put any belongings in the lockers provided. Furthermore, you agree that you will not leave any belongings overnight in the lockers.
SOHAM FITNESS CENTRE is a small business with limited resources and does not have the time to chase missed membership payments. Your access control will be blocked if any payment remains outstanding for more than 14 days. If payment is missed for more than 2 months in any 12-month period, we reserve the right to terminate your membership or apply a £5 administration charge to cover the time chasing missed payments.
You agree to wear suitable clothing and footwear when exercising. For clarity, denim jeans, flip-flops, sliders, crocs, work boots, or a bare torso are examples of what is NOT permitted. Any member not wearing suitable attire may be asked to leave SOHAM FITNESS CENTRE at the discretion of the local management team.
Membership does not include a Locker, this Add-On can be purchased and added to your membership for £5 per month.
You agree to enter and exit SOHAM FITNESS CENTRE quietly so as not to disturb any of our neighbours.
These rules are in place to preserve the welcoming and supportive environment. If these rules feel unreasonable, then this is probably not the gym for you. Rather than fall out with us, please just find a different gym to train at.
Day/Week Pass Terms & Conditions
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SOHAM FITNESS & BUSINESS CENTRE LTD (known as SOHAM FITNESS CENTRE) maintains and enforces membership rules to ensure that you have a safe and enjoyable atmosphere in which to work out.
SOHAM FITNESS CENTRE may amend these rules from time to time and will publicise any changes by way of an email to our members.
Day Pass and Week Pass Terms and Conditions:
Pass Validity and Usage:
The Day Pass entitles you to use the gym facilities for the day. It is valid only on the date of purchase.
The Week Pass provides 7 credits, which must be used within 7 days of purchase. Each credit is equivalent to one visit to the gym facilities.
Passes do not include access to any group classes. Should you wish to join any classes, these are chargeable at the 'pay as you go' rate and must be paid for prior to the start of the class.
Eligibility:
Day Passes are available only to individuals aged 16 years and over.
Previous members are eligible for this offer, provided they have no outstanding arrears with SOHAM FITNESS CENTRE.
Conditions and Restrictions:
The pass holds no cash value and is non-transferable.
Management reserves the right to refuse access to the facilities at any time, for any reason.
You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition that might interfere with your ability to exercise safely, you should seek advice from a relevant medical professional before using our equipment and facilities.
You agree to take time to familiarise yourself with the instructions displayed in SOHAM FITNESS CENTRE and on the equipment regarding its safe use. If you require assistance, please make an appointment with a qualified member of our team.
Conduct and Facility Use:
You agree to clean and sanitise all equipment immediately after use with the cleaning products provided.
You agree to wear suitable clothing and footwear while exercising. Denim jeans, flip-flops, sliders, crocs, work boots, or a bare torso are not permitted. Any member not wearing suitable attire may be asked to leave SOHAM FITNESS CENTRE at the discretion of the local management team.
You agree to enter and exit SOHAM FITNESS CENTRE quietly to avoid disturbing our neighbours.
Liability and Responsibility:
You understand that SOHAM FITNESS CENTRE may not be staffed during all opening hours and that it is your responsibility to stop exercising if you feel ill or require assistance.
You will decide if you have a medical condition that requires advice from your own medical advisor before starting an exercise programme at SOHAM FITNESS CENTRE.
SOHAM FITNESS CENTRE is not responsible for any injuries or accidents that occur while using the facilities, especially during unmanned hours.
Miscellaneous:
The Day Pass or Week Pass does not include locker usage. Please ensure you secure your belongings in the lockers provided and do not leave any items overnight.
Passes may be revoked without refund if any of the above conditions are violated.
By using a Day Pass or Week Pass, you confirm that you have read and understand these Terms and Conditions.
Waiver
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I hereby acknowledge that use of the gym facilities and equipment, participation in the classes, and in the training provided at SOHAM FITNESS & BUSINESS CENTRE LTD (referred to as SOHAM FITNESS CENTRE) exposes me to inherent risks which can include accidents, falls, illness, injury or even death.
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I confirm that I know of no medical, physical or mental reasons why I would not be capable of performing the physical activity in which I choose to participate at SOHAM FITNESS CENTRE. I acknowledge my responsibility in communicating to a staff member prior to commencing activity, any physical and/or mental concerns affecting me which could conflict with participation in my chosen gym activities.
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I assume all risks of injuries associated with use of SOHAM FITNESS CENTRE and its facilities including, but not limited to falls, contact with other participants, exercises and techniques taught to me by trainers employed by or providing services for SOHAM FITNESS CENTRE and all other risks being known and appreciated by me.
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Having read this waiver and knowing these facts, in consideration of accepting my use of the gym facilities and of services provided to me at SOHAM FITNESS CENTRE by SOHAM FITNESS & BUSINESS CENTRE I agree to Hold Harmless, Waive and Release SOHAM FITNESS & BUSINESS CENTRE, its directors, employees, representatives, anyone else providing a service at SOHAM FITNESS CENTRE and successors from any responsibility, liabilities, demands or claims of any kind arising out of my use of facilities at SOHAM FITNESS CENTRE or out of my participation in training, classes or anything else organised by or on behalf of SOHAM FITNESS CENTRE.
To be signed when joining SOHAM FITNESS CENTRE.
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SMS Terms & Conditions
SOHAM FITNESS CENTRE SMS TERMS & CONDITIONS
Please read these SMS Terms & Conditions ("SMS Terms") carefully. These SMS Terms apply to marketing and non-marketing text messages (SMS) sent by or on behalf of SOHAM FITNESS & BUSINESS CENTRE (known as SOHAM FITNESS CENTRE) ("Company").
CONSENT
By opting into one or more text messaging programs, you consent to receive marketing or non-marketing text messages from the Company or others texting on its behalf. These messages may be sent using an automatic telephone dialing system (“autodialer”) to the phone number(s) you provide. You may opt-out at any time. Consent to receive marketing text messages is not a condition for purchasing any goods or services. Message frequency may vary.
PROGRAM DESCRIPTION
The Company, through third-party service providers, may use an autodialer to deliver text messages to you. These messages are designed to provide you with marketing and promotional information about SOHAM FITNESS CENTRE, including products, services, special offers, and other content of interest. Non-marketing messages may include appointment reminders, billing notifications, and other information related to your use of our services.
COST
Message and data rates may apply, depending on your mobile plan. Please check with your mobile carrier for pricing details. The Company does not charge a fee for sending text messages; however, you are responsible for any fees charged by your carrier.
HELP & STOP
Text HELP to SOHAM FITNESS CENTRE for information about the SMS program. Text STOP to cancel your receipt of text messages from the Company. After texting STOP, you may receive additional communications confirming your request, and it may take some time to process. Opting out of one program does not opt you out of other Company SMS programs unless specified.
YOUR MOBILE PHONE NUMBER
You confirm that you are the account holder for the mobile number(s) provided. If your phone number changes, you must notify the Company immediately. You agree to indemnify and hold SOHAM FITNESS CENTRE harmless from any claims, costs (including legal fees), and damages arising from your failure to notify us of any change in your mobile number.
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DISCLAIMER OF WARRANTIES
The Company's SMS program is provided "AS IS" and "AS AVAILABLE," at your own risk. To the fullest extent allowed by law, SOHAM FITNESS CENTRE and its third-party service providers disclaim all warranties, whether express or implied, including but not limited to, warranties of title, merchantability, non-infringement, and fitness for a particular purpose. The Company and its providers are not responsible for the performance of cellular networks or equipment, and you release them from liability for claims based on communication malfunctions.
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DISPUTE RESOLUTION
To the fullest extent permitted by law, you and SOHAM FITNESS CENTRE agree to resolve any disputes related to these SMS Terms through confidential, individual, binding arbitration. Claims may also be pursued in small claims court if they qualify. Arbitration will be administered by the American Arbitration Association using its Consumer Arbitration Rules.
The arbitration must be initiated within one year of the dispute arising. Both parties waive the right to participate in class actions or to a trial by jury. The arbitration will occur in Cambridgeshire, UK, or a mutually agreed location, with remote options available. If arbitration is not allowed by law, disputes will be heard exclusively in the courts of England and Wales.
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GOVERNING LAW
These SMS Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
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CHANGES TO SMS TERMS
SOHAM FITNESS CENTRE reserves the right to update these SMS Terms at any time without prior notice. By continuing to be enrolled in any text messaging program, you consent to any changes.
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SEVERABILITY
If any part of these SMS Terms is found to be illegal, invalid, or unenforceable, that part will be excluded to the extent of its invalidity. The remaining terms will continue in full force, and an enforceable term will replace the invalid term, reflecting the original intent as closely as possible.
Parental Waiver
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Consent for Participation
I give my full consent for the named child to attend SOHAM FITNESS & BUSINESS CENTRE LTD (known as SOHAM FITNESS CENTRE). I understand that while all reasonable precautions are taken to ensure participant safety, physical activities carry inherent risks, including accidents, falls, injury, or even death.
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Medical Acknowledgment
I confirm that I am unaware of any medical, physical, or mental reasons why the named child should not participate in physical activities at SOHAM FITNESS CENTRE. I acknowledge my responsibility to inform a staff member prior to the commencement of any activity about any physical and/or mental concerns affecting the named child that could impact their ability to safely participate.
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Assumption of Risk
I assume all risks associated with the use of SOHAM FITNESS CENTRE and its facilities, including, but not limited to, falls, contact with other participants, exercises, and techniques taught by trainers employed by or providing services at SOHAM FITNESS CENTRE. I acknowledge and appreciate these risks.
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Waiver and Release of Liability
In consideration of the named child’s use of the facilities and participation in the services provided at SOHAM FITNESS CENTRE, I agree to Hold Harmless, Waive, and Release SOHAM FITNESS & BUSINESS CENTRE LTD, its directors, employees, representatives, service providers, and successors from any responsibility, liabilities, demands, or claims arising from the named child’s use of facilities or participation in training, classes, or any activities organised by or on behalf of SOHAM FITNESS CENTRE.
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To be signed upon joining SOHAM FITNESS CENTRE.